In our previous articles, we discussed a phenomenon that is rapidly redefining the global business landscape – a revolution stemming from a major shift in perspective. As you may recall, we repeatedly stressed the fact that the integration of robotics into firms’ daily operations does not only concern large multinational companies, but also small and medium-sized enterprises, i.e. the backbone of any economic system.

We now wish to go into greater detail about the tangible effects of robotization. In this article we will share with you the most valuable lessons that we have learned through our clients, keeping in mind that our client base primarily consists of accountants whose main goal is to manage their accounting processes and repetitive tasks in a more efficient manner. We will look at several accounting firms that sought to modernize their internal structures despite operating in an innovation-averse sector, known for its reluctance to adapt to new trends. As was to be expected, however, even the most conservative decision-makers are starting to change their minds about robotization, which begs the question: to what extent has it helped real people work more effectively and efficiently?

When you focus exclusively on short-term solutions, you are bound to fall behind, especially when operating in an industry that is undergoing major disruptions. The main reason companies invest in robots is to boost their credibility, which, in turn, affects other factors directly linked to long-term success, such as customer loyalty and financial health. As demonstrated by those who have already embarked on this journey, enthusiastically switching to an operational model centered on precision and speed, this transformation is not only possible but perfectly feasible .

Client Testimonials: Exploring Recurrent Themes

In this section, we shall see what those who have already welcomed a robotic assistant into their firms have to say about their journey towards digitization. Our ultimate goal is to identify recurrent themes worthy of further investigation. The testimonials we will be focusing on come from small or medium-sized businesses where both internal processes and client relationships need to be managed with the utmost accuracy and precision. Judging by our clients’ testimonials, it is clear that customer loyalty is a major concern among small and medium-sized accounting firms, followed by a need for greater punctuality and higher quality standards. 

From the heart of Milan, a young and dynamic firm has something important to say about its journey towards robotization. Adopting our robot brought it significant benefits within a relatively short time. Besides making its operations more time-effective and reliable, the robot optimized its entire electronic invoicing process eliminating all time-wasting intermediate steps. This was made possible by the machine’s ability to communicate with the user in a fluid and continuous manner. 

A Rome-based firm is particularly please with the digital assistant’s ability to operate during downtime, effectively eliminating idle moments: “It even works at night. When it comes to invoicing, it does about 90% of the job.”

Indeed, the primary reason why many choose to pursue automation is because it is very difficult for humans to handle a substantial number of operations without errors that can result in backlogs and delays. Inefficiencies, as explained in the previous article, reflect on the company’s reputation. Despite their differences, firms tend to have similar needs. “The idea of purchasing it came because there are downtimes in accounting that cause unnecessary time loss. I also believed that accounting was partly quite mechanical, so I wanted to free up resources,” says a firm operating in Arezzo – once again we are talking about streamlining repetitive operations. From what we have observed, it is clear that one of our tool’s main strengths lies in its ability to promptly untangle complex situations, thus succeeding in the fields of both administrative/accounting management and customer management— which also happen to be the most troubling ones for companies.

Lessons from our Clients’ Testimonials. Customer Relationships: How Robots Assist Companies in Solving This Problem

Our clients’ testimonials show us that as important as it may be, efficiency is not the only factor that we should consider when discussing the effects of automation. Having supported numerous firms as they embraced robotization, we have come to realize that operational bottlenecks and administrative complexities can cause firms to lose sight of something far more valuable than efficiency, i.e. customer relationships. The digital collaborator emerges as a solution to bring balance and precision to these delicate areas, where small mistakes can have broad repercussions.

Robotic Assistant Solutions for Streamlined Business Operations

“Employing” a robotic assistant opens up a range of opportunities, depending on one’s particular needs. For some companies, this evolution could translate into greater operational efficiency and optimal resource utilization. The adoption of this technology might make some previously manually managed tasks superfluous, offering companies the freedom to reallocate resources in such a way to maximize their profits.

For other companies, the main advantage of automating their processes lies in the possibility of converting their human capital. By managing certain operations with precision and speed, the robot can relieve professionals of highly mechanical tasks, allowing them to redirect their attention to more strategic and fulfilling activities.

These scenarios clearly show that the digital collaborator is perfectly capable of adapting to its “employer’s” specific needs. No matter a firm’s organizational structure or team composition, the robotic assistant represents a long-term investment, carrying the promise of keeping up with the fast pace of the digital era. A robot isn’t merely an expense but a fundamental asset that pays off in both the short and long term.

As pioneers in the robotics sector, we at Mentally have positioned ourselves as partners eager to offer bespoke solutions that respect and enhance your company’s specific characteristics. If you are searching for a technological partner capable of fostering innovation while boosting efficiency and understanding how robots help companies, we suggest you get in touch with us. Our team of experts is ready to discuss your specific needs and show you how Mentally can strengthen your business by serving as a powerful technological ally.

Through a personalized consultation, we will explore together:

• The integration of Mentally into your existing processes to ensure a smooth and uninterrupted transition.
• Customizing the software according to your unique requirements.

Click the button below to learn more and take a step toward enhancing your efficiency today!